Refund policy.

This policy explains when SparkNow refunds payments. It forms part of our terms of service.

Prepaid credits

• Credits used for messages, calls or other services cannot be refunded.
• Unused credits may be refunded on request within 30 days of purchase, minus any charges already passed on to operators, Meta or other providers, and minus payment gateway fees.
• Promotional or bonus credits cannot be refunded or converted to cash.

Plans and subscriptions

• Monthly fees for call center, AI agent and chatbot plans are charged in advance and are not refunded for partial months.
• You can cancel at any time, and the cancellation takes effect at the end of the current billing period.

Setup and registration fees

One-time setup, onboarding, DLT, WhatsApp and RCS registration fees are not refundable once the work has started, because they cover costs paid to third parties.

Service problems

If a confirmed fault on our side stops messages or calls from being processed, we will credit the affected volume back to your account.

Suspended accounts

Accounts suspended for breaking our acceptable use rules are not eligible for refunds of used or unused credits.

How to request a refund

Email assist@sparknow.co.in from your registered email address with your account name, invoice number and the reason for the request. We will reply within 7 working days, and approved refunds are paid to the original payment method within 10 working days.