Resources · Templates

Free message template library.

37 ready-to-adapt templates for SMS, WhatsApp, RCS, voice calls, AI agents and chatbots. Copy one, change the brand details and submit it for approval. No sign-up needed.

How variables work. SMS templates use {#var#} for DLT. WhatsApp templates use {{1}}, {{2}}. RCS cards use {{name}}, and voice and AI scripts use {name} placeholders. Read the template approval tips before you submit.

SMSTransactional · OTP · Banking & finance

Login OTP

{#var#} is your OTP to log in to {#var#}. It is valid for 5 minutes. Do not share it with anyone. - {#var#}

Register as a transactional or service template. Keep the brand name in the message.

SMS details
SMSService · Healthcare

Appointment reminder

Dear {#var#}, your appointment with {#var#} is on {#var#} at {#var#}. To reschedule call {#var#}. - {#var#}

Callback numbers in SMS must be whitelisted with your template.

SMS details
SMSService · Healthcare

Report ready

Dear {#var#}, your {#var#} report is ready. Download it here: {#var#} - {#var#}

Whitelist your report link domain on DLT.

SMS details
SMSService · Education

Fee due reminder

Dear Parent, {#var#} fee of Rs.{#var#} for {#var#} is due on {#var#}. Pay online: {#var#} - {#var#}
SMS details
SMSService · Banking & finance

EMI reminder

Dear {#var#}, EMI of Rs.{#var#} for loan a/c ending {#var#} is due on {#var#}. Pay now: {#var#} to avoid late charges. - {#var#}
SMS details
SMSService · Logistics

Out for delivery

Your {#var#} order {#var#} is out for delivery today between {#var#}. Delivery partner: {#var#}. - {#var#}

Use a masked number for the delivery partner.

SMS details
SMSPromotional · Retail & restaurants

Festival offer

{#var#} Sale at {#var#}! Flat {#var#}% off on {#var#} till {#var#}. Shop now: {#var#} T&C apply.

Promotional: non-DND numbers only, during permitted hours, with a numeric header.

SMS details
SMSService · All businesses

Missed call auto-reply

Thanks for calling {#var#}. Our team will call you back within {#var#} minutes. Meanwhile, see details here: {#var#}
SMS details
SMSService · All businesses

Staff alert

Notice for {#var#} team: {#var#} on {#var#}. Please confirm with your supervisor. - {#var#}
SMS details
WhatsAppUtility · Healthcare

Appointment confirmation

Hi {{1}}, your appointment with {{2}} at {{3}} is confirmed for {{4}}.

Please arrive 10 minutes early and carry any previous reports.

Buttons: Confirm · Reschedule · Get directions

WhatsApp details
WhatsAppUtility · Healthcare

Report ready with PDF

Hi {{1}}, your {{2}} report from {{3}} is ready. It's attached to this message.

For questions, reply here and our team will help.

Header: document (PDF)

WhatsApp details
WhatsAppMarketing · Education

Admission open

Admissions are open at {{1}} for {{2}}.

✔ Experienced faculty
✔ Hostel and transport
✔ Scholarships for merit students

Would you like a call from our counsellor?

Buttons: Book counselling · Download brochure

WhatsApp details
WhatsAppUtility · Education

Fee payment

Dear parent, the {{1}} fee of ₹{{2}} for {{3}} is due on {{4}}.

Tap below to pay securely. A receipt will be sent here.

Button: Pay now (URL)

WhatsApp details
WhatsAppUtility · E-commerce

COD confirmation

Hi {{1}}, thanks for your order {{2}} of ₹{{3}} from {{4}}.

Payment: Cash on delivery. Please confirm so we can ship it today.

Buttons: Confirm order · Cancel order

WhatsApp details
WhatsAppMarketing · E-commerce

Cart reminder

Hi {{1}}, you left {{2}} in your cart. It's still available, but stock is limited.

Complete your order in one tap.

Header: product image · Button: Complete order

WhatsApp details
WhatsAppUtility · E-commerce

Order shipped

Good news, {{1}}! Your order {{2}} has shipped with {{3}} and should reach you by {{4}}.

Button: Track order (URL)

WhatsApp details
WhatsAppUtility · All businesses

Rate your experience

Hi {{1}}, thank you for choosing {{2}}. How was your experience today?

Buttons: Excellent · Good · Needs improvement

WhatsApp details
WhatsAppAuthentication · Banking & finance

OTP with copy code

{{1}} is your verification code. For your security, do not share this code.

Authentication template · Button: Copy code

WhatsApp details
WhatsAppMarketing · Real estate

Project brochure

Hi {{1}}, thank you for your interest in {{2}}, {{3}}.

Here's the brochure with floor plans and prices. Site visits are open every day from 10 AM to 6 PM.

Header: document (PDF) · Buttons: Book site visit · Location

WhatsApp details
WhatsAppMarketing · Retail & restaurants

Birthday offer

Happy birthday, {{1}}! 🎉 Enjoy {{2}} on your next visit to {{3}}, valid till {{4}}.

Header: image · Button: View offer

WhatsApp details
WhatsAppMarketing · Retail & restaurants

Festival sale

{{1}} Sale is live at {{2}}! Get up to {{3}}% off on {{4}}. Offer ends {{5}}.

Header: image · Buttons: Shop now · Stop promotions

WhatsApp details
WhatsAppUtility · Logistics

Delivery attempt failed

Hi {{1}}, we tried to deliver your parcel {{2}} today but couldn't reach you.

Please choose what you'd like us to do.

Buttons: Deliver tomorrow · Change address · Pick up myself

WhatsApp details
WhatsAppMarketing · All businesses

Event invitation

You're invited to {{1}} on {{2}} at {{3}}.

{{4}}

Will you join us?

Buttons: I'll attend · Maybe later

WhatsApp details
RCSRich card carousel · Real estate

Property showcase

Card 1 · 2 BHK at {{project}} · 1,180 sq ft · from ₹{{price}}
Card 2 · 3 BHK at {{project}} · 1,640 sq ft · from ₹{{price}}

Buttons per card: Book site visit · Call sales · View location

RCS details
RCSRich card · E-commerce

Cart reminder with offer

Title: Still thinking about it?
Description: Your {{product}} is waiting. Use code {{code}} for {{discount}} off, today only.

Image: product photo · Buttons: Complete order · View cart

RCS details
RCSRich card carousel · Retail & restaurants

New arrivals

Card per product · Title: {{product}} · Description: {{price}} · New this week

Buttons per card: Shop now · Find a store · Suggested reply: Stop offers

RCS details
RCSRich card · Banking & finance

Verified EMI reminder

Title: EMI due on {{date}}
Description: ₹{{amount}} for loan ending {{last4}}. Pay before the due date to avoid late charges.

Buttons: Pay now · Talk to us · SMS fallback: sms-emi

RCS details
Voice OBDReminder script · Education

Fee reminder call

Namaskaram. This is a message from {college}. The {term} fee for {student} is due on {date}. To get a payment link on your phone, press 1. To speak to the office, press 2. Thank you.

Keypress 1: send payment link by SMS/WhatsApp · 2: transfer to office · Record in Telugu and English

Voice OBD details
Voice OBDConfirmation script · E-commerce

COD confirmation call

Hello, this is {brand}. You placed a cash-on-delivery order worth {amount} rupees. To confirm the order, press 1. To cancel, press 2.

Keypress 1: confirm · 2: cancel · Retry once after 2 hours

Voice OBD details
Voice OBDAlert script · All businesses

Staff acknowledgement call

This is an important notice from {company}. {notice}. To confirm you have received this message, press 1.

Keypress 1: acknowledged · Unanswered: retry twice

Voice OBD details
Voice OBDSurvey script · All businesses

Customer satisfaction call

Thank you for choosing {brand}. On a scale of 1 to 5, how happy were you with our service? Press a number from 1 to 5 now.

Keypress 1–5: rating · 1–2: alert manager

Voice OBD details
AI voice agentInbound agent · Healthcare

Clinic receptionist

Greeting: Good {time_of_day}, {clinic}. I'm the clinic's AI assistant. How can I help?
Tasks: answer timings, doctors and fees · book, reschedule or cancel appointments · send WhatsApp confirmation
Hand over when: medical emergency, complaint, or the caller asks for a person.

Knowledge: doctors, specialities, timings, fees, address

AI voice agentOutbound agent · Education

Admission enquiry callback

Opening: Hi {name}, this is the admissions assistant from {institute}. You enquired about {course}. Is now a good time?
Ask: class and stream, preferred campus, hostel need
Goal: book a counselling visit and send the brochure on WhatsApp.

Hand over when: fee negotiation, scholarship cases

AI voice agentOutbound agent · Real estate

Property lead qualification

Opening: Hi {name}, this is {agent_name}, an AI assistant from {developer}. You showed interest in {project}. Can I ask two quick questions?
Ask: budget, configuration (2 or 3 BHK), purchase timeline
Goal: book a site visit; transfer hot leads to sales immediately.

Send on WhatsApp: brochure, location pin

AI voice agentOutbound agent · Banking & finance

Polite payment reminder

Opening: Hello {name}, I'm an AI assistant calling from {lender} about your EMI of {amount} due on {date}.
Offer: send a payment link now · note a promise-to-pay date
Never: threaten, discuss with anyone other than the customer
Hand over when: dispute, hardship, or request for a person.

Calls only within permitted hours

AI chatbotChatbot flow · Education

Admissions assistant

Welcome: Hi! I'm the admissions assistant for {institute}. What would you like to know?
Menu: Courses · Fees · Hostel · Talk to office
Capture: name, phone, course, preferred callback time
AI answers from: prospectus, fee sheet, FAQ

Hand over to the admissions inbox for scholarship and fee questions

AI chatbot details
AI chatbotChatbot flow · All businesses

Customer support bot

Welcome: Hi {name}, how can we help today?
Menu: Track order · Return or exchange · Payment issue · Talk to support
Capture: order number, issue, photo if needed
Close: Is there anything else I can help with?

Escalate after 2 failed answers or on the word 'agent'

AI chatbot details

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